Help Center
Welcome to the surfanicluggage.com Help Center. Find answers to your questions and learn more about our products and services.
Orders & Shipping
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on our website.
What are your shipping options and costs?
We offer a variety of shipping methods to meet your needs. The specific options and associated costs will be calculated and displayed at checkout based on your delivery address and the items in your cart.
Do you ship internationally?
Yes, we are proud to offer international shipping to many countries worldwide. Delivery times and fees vary depending on the destination. You can select your country during checkout to see the available shipping methods and costs.
I entered an incorrect shipping address. What should I do?
Please contact us immediately if you realize you have provided an incorrect shipping address. We will do our best to update the information, but we cannot guarantee changes once an order has entered the shipping process.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and with all tags attached.
How do I initiate a return or exchange?
To start a return or exchange, please log in to your account on our website and navigate to your order history. Select the item(s) you wish to return and follow the provided instructions. You will receive a return authorization and further details.
When will I receive my refund?
After we receive and inspect your returned item, we will process your refund. The timing for the refund to appear in your account depends on your original payment method and financial institution, but it typically takes a few business days.
Product Information
How do I care for and clean my surfanicluggage.com?
To keep your luggage looking its best, we recommend wiping it clean with a damp cloth and a mild soap solution. Allow it to air dry completely. Please avoid using harsh chemicals or abrasive cleaners, as they may damage the material.
What is the warranty on surfanicluggage.com products?
surfanicluggage.com is backed by a comprehensive warranty against defects in materials and workmanship. This warranty covers issues such as broken wheels, handles, and zippers under normal use for a specified period. Please refer to the documentation included with your product for full warranty terms and conditions.
Account & Technical Support
How do I create an account?
You can create an account by clicking the “Sign Up” or “Create an Account” link on our website. You will be asked to provide your name, email address, and create a password.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you a link to reset your password.
My question isn’t listed here. How can I get further assistance?
Our dedicated customer support team is here to help you. For any other inquiries, please reach out to us through the contact form on our website, and we will respond as quickly as possible.